Frequently Asked Questions

The Business Conduct Helpline can be used to report potential violations of Catalent policy or the law, including those concerning:

• Criminal activity (including fraud, theft, bribery, kickbacks, and insider trading)
• Improper use of company resources
• Quality and regulatory concerns
• Discrimination or harassment   
• Data integrity violations
• Conflicts of interest         
• Environmental, health, and safety issues
• Violations of any Catalent policy          
• Conduct with a substantial chance of damaging Catalent’s reputation or the reputation of any Catalent site or employee
• Retaliation or retribution for reporting potential misconduct
• Human rights violations
• Any other ​​​​​breaches of Catalent’s Standards of Business Conduct

• Your concern will be taken seriously.

• You will be treated with dignity and respect.

• You will not be required to identify yourself.

• Your communication will be treated as confidentially as possible.

• Your report will be received by Convercent and sent to the individuals deemed appropriate within Catalent who have the expertise to investigate your concern.

• Catalent handles all reports according to its internal investigatory procedures and investigates reports in an independent, unbiased and fair manner.

• Your concern will be promptly addressed.

• You will be contacted when the investigation is completed and informed as to whether the allegations or concerns were substantiated or unsubstantiated. If the concern regarding misconduct is substantiated, appropriate corrective and preventative action will be taken. Such action may include clarification of a policy, additional training, process changes, and coaching and counseling or other disciplinary action.

• You will not be retaliated against for good faith reporting. Catalent strictly prohibits and does not tolerate any form of discipline, reprisal, intimidation, or other act of retaliation for good-faith reporting of suspected violations of any law, regulation, or Catalent policy, or for cooperating in investigations of such suspected violations. 

Catalent’s Business Conduct Helpline is operated by Convercent, an independent third-party company. When someone shares a concern or reports an incident, the report is made through Convercent, which allows the reporting party to remain anonymous to Catalent.

Your report is NOT automatically sent to law enforcement. Only if Catalent feels that law enforcement should receive a copy, or if the law requires it, will your report be submitted to the police.

In all instances, the information relating to a reported concern will be kept as confidential as possible and communicated on a need-to-know basis only. Additionally, you may choose the extent to which you disclose your identity to Convercent and Catalent. Below are the different levels of anonymity you may select:

• Remain completely anonymous: You will not reveal your name or contact information to Catalent or Convercent. Your identity is not indicated on the report you submit. However, if Catalent's Ethics & Compliance group has further questions or needs additional information to conduct a thorough investigation, it will be unable to contact you. 

• Remain anonymous toward Catalent: You are comfortable revealing your name and contact information to Convercent, but not to Catalent. This will allow Catalent's Ethics & Compliance group and the internal investigation team to contact you through Convercent with follow-up questions or information. In this way, your identity will not be revealed at any time to Catalent.

• Share my name and information: You are willing to provide your contact information so that Catalent's Ethics & Compliance group can easily ask follow-up questions and provide you with additional information. Providing your contact information may help the investigator more thoroughly investigate the concerns and do so faster. 

All reports submitted are routed to only specific individuals within Catalent and, if appropriate,  outside legal counsel who are responsible for reviewing and evaluating the information you provide. Each of these recipients has experience in reviewing the type of concern you submitted and conducting investigations in a thorough, impartial, and confidential manner. The investigator(s) will gather and review the facts relating to your concern to determine whether any violation of law, regulations, or Catalent policy took place. 

Retaliation against anyone for reporting a concern in good-faith or participating in an investigation is prohibited. Anyone found to have engaged in retaliation will be subject to disciplinary action. If at any time you believe you have been subject to retaliation for raising a good-faith concern or for participating in an investigation, please immediately report it to Catalent's Ethics & Compliance group at [email protected] or report a Business Conduct Helpline concern by clicking "Speak Up" on this page so it can be properly investigated.